1. General

These terms and conditions apply to Wellness Massage Lexden Gift Vouchers (‘Gift Vouchers’).  purchased via our website https://wellnessmassage.uk. By purchasing our Gift Vouchers, you accept these terms and conditions (‘Terms and Conditions’). Wellness Massage Lexden reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at https://wellnessmassage.uk.

Our Gift Vouchers may be used ONLY at Wellness Massage Lexden massage studio, located in 98 Straight Road, Colchester, CO3 9DH. You can use the Gift Voucher to pay for the full value of your selected treatment(s). If your purchase online is not completely covered by the Gift Voucher you can use an additional payment method to complete the purchase.

2. Payment

Your Gift Voucher, your order and payment will be processed by Stripe UK Limited, however your credit/debit card statement will show Wellness Massage Lexden.

Stripe UK Limited only accepts credit or debit cards as payment for Gift Vouchers. You need to be 18 years or older, in order to pay with a credit/debit card.

3. Delivery

You and/or your recipient’s will receive your Gift Voucher to your chosen email address in pdf format, immediately after the purchase is complete. The Gift Voucher can be either printed or displayed on the day of treatment.

You are obligated to provide a correct email address for delivery of the Gift Voucher. If the email address you have provided cannot be confirmed Wellness Massage Lexden reserves the right to withhold the delivery of the Gift Voucher.

If you do not receive your Gift Vouchers, please let us know as soon as possible, if you do not receive your Gift Vouchers within 1 working day of making your request, please contact us by phone on 01206 638 044 or by email at hello@wellnessmassage.uk.

4. Validity

Our Gift Vouchers are valid for 180 days from the date of purchase. At the expiry of the validity period, the Gift Voucher cannot be used, nor can the unused value be refunded.

5. Gift Voucher Redeem

The Gift Voucher must be redeemed by placing an appointment booking within 180 days of the issue date.

No balance is payable or transferable.

6. Refunds

Gift Vouchers are non-refundable non-exchangeable; no change or credit is given in the event that the Gift Voucher value exceeds the total cost of the treatment.

Gift vouchers have no cash redemption value and cannot be exchanged for further Gift Vouchers.

Gift Vouchers will be subject to verification at time of presentation and Wellness Massage Lexden reserve the right not to accept any Gift Vouchers that have or appear to have been forged, defaced or otherwise tampered with.

7. Lost or Stolen

We accept no responsibility for lost, stolen or damaged Gift Vouchers and such vouchers shall not be refunded.

8. Cancellation and Reschedule

In the unlikely event that a massage appointment, booked with a Gift Voucher needs to be cancelled by Wellness Massage Lexden, a new Gift Voucher shall be either issued or its validity extended for a further 90 days.

In the event that a massage appointment booked with a Gift Voucher is cancelled by a voucher holder no refund shall be given.

In the event that a massage appointment booked with a Gift Voucher is rescheduled by a voucher holder no refund shall be given and the appointment will be rescheduled only one time.

9. Data Protection and Privacy Policy

Wellness Massage Lexden, is acting as the party responsible for all personal data that you provide us with. Wellness Massage Lexden therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.

10. Governing Law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

11. Contact

Mr. Andrea Milana
Wellness Massage Lexden
98 Straight Road

Email: Hello@WellnessMassage.uk

Phone: 01206 638 044


Last updated 26/12/2022