These terms and conditions apply to Wellness Massage Lexden Loyalty Scheme (‘Scheme’) and Loyalty Card (‘Loyalty Card’). If you hold and are in possession of our Loyalty Card, you accept these terms and conditions (‘Terms and Conditions’). Wellness Massage Lexden reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted on our website at https://wellnessmassage.uk.
Our Loyalty Card may be used ONLY at Wellness Massage Lexden massage studio, located in 98 Straight Road, Colchester, CO3 9DH.
The Loyalty Card is for use by one named person only (‘Cardholder’), as printed on the loyalty card, and cannot be shared or transferred with/to any other individual.
You must be 18 years old to be eligible to hold a Loyalty Card.
3. Loyalty Card Ownership
The Loyalty Card remains the property of Wellness Massage Lexden at all times.
Wellness Massage Lexden reserves the right at any time without notice to:
- Withdraw or terminate this Scheme,
- Decline to issue or accept Loyalty Cards and,
- On reasonable grounds withdraw or cancel the Loyalty Cards and the Stamps collected, and/or amend or alter the Terms and Conditions of the Scheme.
- Reasonable grounds for withdrawal or cancellation include but are not limited to any misuse or attempted misuse of the scheme, use of the Loyalty Card in breach of these Terms and Conditions and/or any reasonable suspicion of dishonesty on the part of a Loyalty Card holder.
4. Loyalty Stamps
Loyalty Stamps are issued following completion of either a Full Body or Targeted Massage which has been paid for in full.
Free or discounted massages, and/or additional/alternative treatments are not part of the Scheme and therefore do not qualify for Stamps.
To collect Stamps, your Loyalty Card must be presented at the time of your massage.
Should the cardholder have forgotten to bring his/her loyalty card, a new card can be issued and a Stamp given. The previous stamps collected up to that moment can be transferred to the new loyalty card, only if both cards are presented at a later date.
Lost Loyalty Cards – Whilst Wellness Massage Lexden will replace any lost Loyalty Card free of charge, we are unable to replace the Stamps. Therefore, any Stamps previously recorded on the lost Loyalty Card will be forfeited.
5. Multiple Loyalty Cards
Should the Cardholder have multiple loyalty cards with multiple individual stamps, these can be combined to redeem a free treatment, however all cards must be presented at the same time.
6. Free Massage
To claim your free massage please book by telephone on 01206 638 044
Please ensure that you declare at the time of booking that you are redeeming your Loyalty Card.
In order to claim a free massage a Loyalty Card(s) with a total of four (4) stamps must be presented prior to the Massage.
You may only redeem your Loyalty Card for a massage of the same type as you have previously purchased, i.e. if you normally have a 30 Minutes Targeted Massage you can claim for a free 30 minute Targeted Massage, similarly if you normally have a Full Body Massage you can claim for a Full Body Massage.
Free massages are only available from our Studio Monday to Saturday, Home massage service is not available.
Your loyalty card cannot be used in conjunction with gift voucher payment or any other offers and/or deals.
Your loyalty card if redeemed for a treatment, does not qualify as a massage visit on your new loyalty card.
Wellness Massage Lexden does not accept liability for lost, stolen or damaged cards.
Stamps collected on lost or stolen cards will be considered lost and non-transferable on the new card.
The Loyalty Card has no monetary value and is therefore non-refundable and non-exchangeable.
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